Changes to shipping rates

Picture of parcels

Shipping costs are one of those necessary evils for any product sold online and any package sent from one place to another. Since we started in the pen business we've spent a great deal of time analyzing those costs. Last year we aimed to subsidize shipping in order to reduce that scary extra on the checkout page. We've crunched lots of numbers in order to capture the impact of rising costs on the business.

As we all know, those costs are indeed rising. In some cases we have effectively paid customers to take our products (this would be far away destinations, where shipping has been greater than the cost of goods purchased). Now, this doesn't make a lot of sense. And it's certainly not the way to build the sustainable business that we want to bring to you for the long term.

We aim to be around for many years to come, but we have to make a few changes in order to make sure this happens. Our current shipping location is just north of Toronto and shipping costs are based on parcels moving from here. Starting March 1st, our new shipping rates will be based on the distance of postal code from our Ontario location. We can't tell you exactly what this will mean to you, but if you live further away from us it may mean slightly higher shipping costs.

Just like now, you'll be able to use the shipping calculator on the checkout page to find out exactly how much shipping will cost you, and of course we will maintain free shipping for orders of $100 or more.